GET classroomAPI/Support/getTicket?ticketID={ticketID}
Request Information
URI Parameters
Name | Description | Type | Additional information |
---|---|---|---|
ticketID | globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
SupportTicketName | Description | Type | Additional information |
---|---|---|---|
SUP_TCK_ID_PK | globally unique identifier |
None. |
|
SUP_TCK_ISSUE | string |
None. |
|
SUP_TICK_PROJECT_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_RAISED_BY_FK | globally unique identifier |
None. |
|
SUP_TCK_DUPLICATE_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_ALLOCATED_TO | globally unique identifier |
None. |
|
SUP_TCK_STATE | integer |
None. |
|
SUP_TCK_PRIORTY | integer |
None. |
|
SUP_TCK_IMPACT | integer |
None. |
|
SUP_TCK_SEVERITY | integer |
None. |
|
SUP_TCK_TYPE | integer |
None. |
|
SUP_TCK_HOURS_WORKED | decimal number |
None. |
|
SUP_TCK_HOURS_ESTIMATED | decimal number |
None. |
|
SUP_TCK_REPRO_STEPS | string |
None. |
|
SUP_TCK_SYSTEM_INFO | string |
None. |
|
SUP_TCK_ACCEPTANCE_CRITERIA | string |
None. |
|
SUP_TCK_CREATED | date |
None. |
|
SUP_TCK_CLOSED | date |
None. |
|
MetaData | SupportMetaData |
None. |
|
SUP_TCK_UPDATED | date |
None. |
|
SUP_TCK_ATTACHMENT_URL | string |
None. |
|
Comments | Collection of SupportComments |
None. |
Response Formats
application/json, text/json
Sample:
{ "SUP_TCK_ID_PK": "5ad15944-dd27-46fb-b25d-0ad7d5430cf9", "SUP_TCK_ISSUE": "sample string 2", "SUP_TICK_PROJECT_ID_FK": "cce8e4cc-25a2-444e-b3e7-48a955bc8f9b", "SUP_TCK_RAISED_BY_FK": "a1bd6055-be94-46e2-87da-70ea2d868144", "SUP_TCK_DUPLICATE_ID_FK": "a17a7e37-8474-4c50-9ae6-912a7d2bd192", "SUP_TCK_ALLOCATED_TO": "bbb0b3f9-8d51-42fc-b581-e2a0db66e66b", "SUP_TCK_STATE": 1, "SUP_TCK_PRIORTY": 1, "SUP_TCK_IMPACT": 1, "SUP_TCK_SEVERITY": 1, "SUP_TCK_TYPE": 1, "SUP_TCK_HOURS_WORKED": 1.0, "SUP_TCK_HOURS_ESTIMATED": 1.0, "SUP_TCK_REPRO_STEPS": "sample string 4", "SUP_TCK_SYSTEM_INFO": "sample string 5", "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6", "SUP_TCK_CREATED": "2024-06-28T00:03:40.5055512+00:00", "SUP_TCK_CLOSED": "2024-06-28T00:03:40.5055512+00:00", "MetaData": { "Severitys": [ { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 }, { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 } ], "States": [ { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true }, { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true } ], "Types": [ { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" }, { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" } ], "Impacts": [ { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" }, { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" } ], "Priorities": [ { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" }, { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" } ], "AllocatedToUser": { "UserID": "a2b7999d-d451-411e-9fa3-c643e2d92230", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 }, "RaisedByUser": { "UserID": "a2b7999d-d451-411e-9fa3-c643e2d92230", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 } }, "SUP_TCK_UPDATED": "2024-06-28T00:03:40.5055512+00:00", "SUP_TCK_ATTACHMENT_URL": "sample string 7", "Comments": [ { "SUP_DISC_ID_PK": "efd315fe-0ef6-4df6-bf85-0b2c2af1ca4f", "SUP_DISC_TICK_FK": "2c5dd42b-2be7-45a8-9fe1-3849bb9198e8", "SUP_DISC_AUTHOR_FK": "ca218824-eba9-4cfc-83e7-b2ecb0ed2fe0", "SUP_DISC_REPLYTO_ID_FK": "b4e94083-a00d-467d-9f3c-b2147c02949f", "SUP_DISC_ONLYSHOWTO_FK": "201c40cd-2f28-4df6-b675-b98611d13089", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-28T00:03:40.5055512+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" }, { "SUP_DISC_ID_PK": "efd315fe-0ef6-4df6-bf85-0b2c2af1ca4f", "SUP_DISC_TICK_FK": "2c5dd42b-2be7-45a8-9fe1-3849bb9198e8", "SUP_DISC_AUTHOR_FK": "ca218824-eba9-4cfc-83e7-b2ecb0ed2fe0", "SUP_DISC_REPLYTO_ID_FK": "b4e94083-a00d-467d-9f3c-b2147c02949f", "SUP_DISC_ONLYSHOWTO_FK": "201c40cd-2f28-4df6-b675-b98611d13089", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-28T00:03:40.5055512+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" } ] }
application/xml, text/xml
Sample:
<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL"> <Comments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>ca218824-eba9-4cfc-83e7-b2ecb0ed2fe0</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-28T00:03:40.5055512+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>efd315fe-0ef6-4df6-bf85-0b2c2af1ca4f</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>201c40cd-2f28-4df6-b675-b98611d13089</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>b4e94083-a00d-467d-9f3c-b2147c02949f</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>2c5dd42b-2be7-45a8-9fe1-3849bb9198e8</SUP_DISC_TICK_FK> </SupportComments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>ca218824-eba9-4cfc-83e7-b2ecb0ed2fe0</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-28T00:03:40.5055512+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>efd315fe-0ef6-4df6-bf85-0b2c2af1ca4f</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>201c40cd-2f28-4df6-b675-b98611d13089</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>b4e94083-a00d-467d-9f3c-b2147c02949f</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>2c5dd42b-2be7-45a8-9fe1-3849bb9198e8</SUP_DISC_TICK_FK> </SupportComments> </Comments> <MetaData> <AllocatedToUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>a2b7999d-d451-411e-9fa3-c643e2d92230</UserID> </AllocatedToUser> <Impacts> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> </Impacts> <Priorities> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> </Priorities> <RaisedByUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>a2b7999d-d451-411e-9fa3-c643e2d92230</UserID> </RaisedByUser> <Severitys> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> </Severitys> <States> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> </States> <Types> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> </Types> </MetaData> <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA> <SUP_TCK_ALLOCATED_TO>bbb0b3f9-8d51-42fc-b581-e2a0db66e66b</SUP_TCK_ALLOCATED_TO> <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL> <SUP_TCK_CLOSED>2024-06-28T00:03:40.5055512+00:00</SUP_TCK_CLOSED> <SUP_TCK_CREATED>2024-06-28T00:03:40.5055512+00:00</SUP_TCK_CREATED> <SUP_TCK_DUPLICATE_ID_FK>a17a7e37-8474-4c50-9ae6-912a7d2bd192</SUP_TCK_DUPLICATE_ID_FK> <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED> <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED> <SUP_TCK_ID_PK>5ad15944-dd27-46fb-b25d-0ad7d5430cf9</SUP_TCK_ID_PK> <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT> <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE> <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY> <SUP_TCK_RAISED_BY_FK>a1bd6055-be94-46e2-87da-70ea2d868144</SUP_TCK_RAISED_BY_FK> <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS> <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY> <SUP_TCK_STATE>1</SUP_TCK_STATE> <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO> <SUP_TCK_TYPE>1</SUP_TCK_TYPE> <SUP_TCK_UPDATED>2024-06-28T00:03:40.5055512+00:00</SUP_TCK_UPDATED> <SUP_TICK_PROJECT_ID_FK>cce8e4cc-25a2-444e-b3e7-48a955bc8f9b</SUP_TICK_PROJECT_ID_FK> </SupportTicket>